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Zen U. at Melbourne: Zendesk for Newbies
Date and time
Location
Zendesk
488 Bourke St Melbourne, VIC 3000 AustraliaDescription
School is in session! Join the 2014 Zen U. class.
This is the first in a two-part training series. This half-day session is designed for people who want to know more about why customers around the world love Zendesk. We will show you the basics to great customer service, and how to start your journey with Zendesk.
Once you have learned the basics, you are welcome to attend the second session: Zen U. at Melbourne: Zendesk for Grads.
Agenda:
12:50pm - 1:00pm: Check-in
1:00pm - 3:00pm: Class is in session covering the following:
- What are the problems and how do you solve them using Zendesk?
- Why customers love Zendesk
- A high-level walkthrough of the Zendesk Customer Service solution
- Anatomy of a Zendesk Ticket: Beautifully simple and effective
3:00pm - 3:15pm: Coffee break
3:15pm - 5:00pm: Class is back in session covering the following:
- Apps to help you solve tickets faster
- Setting up channels: Email, Facebook, Twitter, Zopim Chat & voice
- Help Center Basics: Creating a Knowledge Base and Community
5:00pm - 6:00pm: Stick around for some snacks and drinks with your classmates and trainers.
Event Presenters: Your trainers for the day will be Peter Godden & Paul Bichsel who are both on the Zendesk Customer Enablement team. You’ll also have the opportunity to build your network and connect with other Zendeskians throughout the day.
We hope you can make it! Register now as space is limited!